Version: September 2025

A) This document sets out the mutual and other obligations that inform the contractual agreement between Mentor Consultancy Services and its Business Associates and the Client(s), for the immigration matter referred to in the client area.

B) The Code of Conduct for Migration and Products/Services Agents requires that the terms of the contractual agreement between MENTOR and the client be set out in writing. MCS and the client agree that the code of conduct for migration agents forms part of the overall agreement.

C) The Code of Conduct requires that the client be provided with a copy of the Information on the Regulation of the Migration Advice Profession and Products–Services Profession. The client specifically agrees that he/she has been provided with this document prior to commencement of any services by MENTOR CONSULTANCY SERVICES.

Definitions

“We”, “our”, or “us”, “MCS” shall mean MENTOR CONSULTANCY SERVICES, a registered company whose principal place of business and address for service is in Kuala Lumpur, Malaysia, and also Hyderabad, S. India, and shall include all directors, employees, agents, and subcontractors of MCS.

“The client” shall mean the main applicant for the visa and all dependents included in that application, as well as any sponsor where applicable.

“Application” shall mean the provision of advice, preparation, and submission of any documents, material, or verbal statements, however transmitted, to the intended recipient and made in respect of any immigration benefit or employment authorization, including but not limited to work permits, visa applications for leave to remain, reviews, occupation assessments, business plans, business agreements, employment offer/service agreements, petition approvals, landing rights, changes or adjustments of status, naturalization, and citizenship, which benefit or authorization may be conferred by any government in the world.

“Fees” shall mean any sums due to us for services rendered, plus any taxation or other local government fee, levy, or penalty applicable thereto, including but not limited to GST and related service taxes, if any, at the time.

“Work” is described in our assessment report or as per instruction from you and includes: mail or telephone costs; handing you guides, instructions, checklists, and forms in any manner, whether electronically or in hard copy; consultations with you in person, by phone, by email, or in the client area; administrative costs; advice and related administrative services.

“Payments” — all payments made by you are first assigned to MCS professional fees and charges, then towards general expenses, mail, third-party and similar costs, then towards skills assessment charges payable to skills assessment authorities (if applicable), towards business plans (if applicable), and finally towards DIMA application charges, which shall be the last or final part of any payment made to MCS.

[ I ] Engagement

1. By instructing us (whether in writing, by appointing MCS online in your client area, or by sending an email to us) to make an application or to advise you or to represent you in any immigration matter and about products/services, you accept and agree to abide by these terms. You agree also to abide by these terms when this document is handed, sent, or given to you in any format, whether electronically by email or fax or by mail, or when requested by you either in person or electronically, regardless of the presence of any signature to this document. The agreement is with Mentor Info. Solutions Group of Companies.

2. The migration advice and products/services will be performed by registered migration agents who are nominees, subcontractors, or employees of MCS. The client specifically agrees that MCS may cede and/or transfer all rights and obligations of this agreement and appointment (partly or in its entirety) by the client to any other company or agent as nominated by MCS on 7 days’ notice to the client.

3. You specifically agree that MCS may nominate or appoint any registered/authorized agent to act on your behalf for the application. You further agree that the appointed or nominated agent shall be the agent responsible for meeting his or her obligations in terms of the requirements of the concerned governing laws.

4. Immediately upon instructing us to make an application, you undertake to forward to us a sum equal to 50% (fifty percent) of the total fees and estimated costs (or a different amount if so agreed by MCS in writing) as notified to you in respect of that application. You further agree and accept that we are under no obligation to commence or undertake any work in respect of that application or provision of advice until such sum as required by MCS has been received by us.

[ II ] Payments & Costs

1. You undertake to forward to us any sum required by us in respect of disbursements incurred or likely to be incurred in respect of your application immediately upon our requesting such payment. You agree that you will be liable for and will make payment on demand for:

1.1) The full estimated cost of the application as indicated in your assessment or advice or quotation received from MCS.
1.2) The fees, costs, and disbursements are quoted NET in Malaysian Ringgit, Indian Rupee, or US Dollars, and the client’s account shall be debited and credited in INR. The client is liable for all banking charges, exchange rate fluctuations, and any other costs incurred in making payment in INR to MCS Consultants.
1.3) Non-visa-specific advice and services provided by MENTOR, whether by email, fax, phone, or in personal consultations, as per the MENTOR ad hoc services rates.
1.4) MCS hourly fees or the stated MENTOR total service fee for the specific matter for all disbursements, statutory charges, DIMA fees, and courier costs as and when requested by MCS. The stated rates herein specifically include only rates, fees, and costs (as stated) in relation to the file number and visa application for the subclass mentioned herein.
1.5) GST or any tax or statutory rate increase (that may be implemented, charged, or levied subsequent to the date this document was issued to the client), including increases in lodgment fees as charged by DIMA, disbursement fees, reviews, bank or transaction costs, and ad hoc services requested and any other statutory fees and costs.
1.6) Full Service Rates: The full service rate is fixed and will not be increased by MCS unless:

• The Department of Immigration increases any visa application charge before the application is lodged, and/or

• Any statutory authority increases their costs before such application is lodged, and/or

• Should an additional cost (as described below) be necessitated.
  The client/applicant agrees to pay on demand any of the increases mentioned above, or any of the charges mentioned below (which are explicitly excluded from the full service fee).
  1.7) You accept that, in relation to our performance of our contract with you, we may charge additional fees for services that may not have been anticipated by us and may be necessary to better perform our contractual obligations to you. Such services include but are not limited to obtaining entry clearance, visas, extended or amended leave to remain, further advice relating to the principal beneficiary of any application or any relatives thereof, business plans and proposals, state sponsorships, or additional application procedures. Such additional fees are to be agreed in advance wherever possible, but in the absence of such agreement shall be determined by us in our sole discretion.
  1.8) Additional Costs Not Included in the Full Service Rates:

• 1.8a) Courier costs of medical forms and/or other direct requests from the department to the client must be paid by the client.

• 1.8b) Courier or mail costs of the client file to the client by MCS, or any package or document sent by the client to MCS.

• 1.8c) Any medical, state police clearance, or federal police clearance costs.

• 1.8d) Review costs (from third-party authorities and KCS fees and charges) are payable by the client in full (for visa applications and/or skills assessments).

• 1.8e) Costs of certification of documents.

• 1.8f) Costs for filling forms for the client where the client has been given the form to fill and sends a blank or incomplete form to MCS.

• 1.8g) Any other charge agreed by the client as payable in addition to the full service fee in advance of any request for payment by MCS.

• 1.8h) MCS fees and charges as detailed in your assessment report do NOT include any charges or fees for work which may be required to be carried out if:

  • The immigration matter or products/services are unsuccessful, or

  • The client alters the instructions to MENTOR, or

  • Information comes to hand after the work has started which would impact the level of effort required of MENTOR thereafter to complete the work.

2. Overdue Accounts:
   You undertake to pay on invoice any fee, including all disbursements, within 7 days of the issue of our invoice/Visa Approvals in respect thereof. Breach of this term entitles us to charge you interest on such overdue sums at a rate of 15% per month, calculated monthly on a compound basis.

[ III ] Payments to Us

Your Payments to Company

Please Note:

Clients from India/Nepal
You may please make your payments (i.e., crossed cheques/D.Ds./T.Ts.) drawn in favour of the company, i.e., MENTOR CONSULTANCY SERVICES, payable at current accounts.

Service Charges through MCS Authorised Marketing Personnel:
You agree that any kind of payment(s) made other than to the company’s current account(s) as mentioned above shall also be considered official payments to the company. You also agree that all these payments are to be collected/forwarded through our authorised marketing personnel for the convenience of our clients’ benefits and not for any other means.

You shall ask/claim an official stamped receipt from these authorised marketing personnel (link to be provided here) for all your payments within the specified time frame. Failing which, MCS shall not abide by the above-said payments in the future.

In case of withdrawal and refund policy, you agree that the company shall accept and abide by any legal consequences, and you cannot sue any of our authorised marketing personnel personally in this regard. In other words, once you receive company-stamped receipts, our marketing personnel shall not have any personal liability.

You will receive official stamped receipts for your payments.
If you have any queries regarding your payments, please feel free to call our Administrative Office or write to us at:
📧 accounts@mentorservices.com.my / enquiry@mentorservices.com.my

All your payment couriers must be directed to our respective Administrative Office addresses only.

IMPORTANT NOTE TO OUR VALUED CLIENTS

We are not part of any government. We are business entrepreneurs and do not have the authority to grant you a visa of any kind. We act on our clients’ behalf to provide migration advice and facilitate the lodging and processing of visa applications with the relevant government bodies.
The final decision on all visa applications rests with the appropriate government authority in the respective countries to which you are seeking to migrate.